ZERO TOLERANCE POLICY

We understand that people can become angry when they feel that matters which they feel strongly are not being dealt with as they wish.

If that anger escalates into aggression towards our staff and students, we consider that unacceptable.

We adopt a “zero tolerance” approach to anti-social, abusive, aggressive or violent behaviour.  Any person who is aggressive or abusive towards a member of staff, students, another client, or who damages property, may be denied a treatment, asked to leave the premises and/or reported to the police.

Aggressive or abusive behaviour includes:

• language (whether verbal or written) that may cause the staff and students to feel afraid, threatened or abused
• personal verbal abuse
• derogatory remarks and rudeness
• inflammatory statements
• remarks of a racial or discriminatory nature
• unsubstantiated allegations